Digitalization of counselling services in tertiary institutions in Nigeria
Keywords:
counseling services, digitalization, tertiary institutionsAbstract
This paper discusses the benefits of digitalizing counseling services in tertiary institutions in Nigeria. It is a position paper that relies on secondary data, collected from both print and online publications. The paper reveals that the digitalization of counseling services in Nigerian tertiary institutions will enhance the effectiveness of service delivery. Key benefits include the provision of virtual counseling services, personalized support, increased accessibility, and flexible counseling opportunities for both staff and students. Based on these findings, the paper recommends that the management of tertiary institutions in Nigeria should ensure full digitalization of their counseling units to promote more efficient and effective service delivery. Furthermore, both government and private organizations should support these institutions by providing adequate digital infrastructure in all counseling units across Nigerian tertiary institutions. Additionally, counselors should receive ongoing training on the usage of digital tools and technologies.
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